During her off-days and free time, Ms Siti Rafe’ah Omer would wait at the Heart Zone @ Outram Park to render assistance to those who may require help with directions.

On the morning of 20 December 2019, a woman in her late twenties approached Ms Rafe’ah and asked for directions to the nearest hospital. Noticing that the woman was hyperventilating, she asked if she was feeling well and guided her to take a seat. When Ms Rafe’ah noticed that the woman’s condition did not improve, she suggested for her to see a doctor. As the woman could not walk safely, Ms Rafe’ah helped to flag a taxi and accompanied her to Outram Polyclinic.

Upon reaching the polyclinic, Ms Rafe’ah immediately approached the medical staff and informed them of the woman’s condition and that she had to be urgently attended to.  The woman was seen by a doctor shortly after. Ms Rafe’ah waited patiently for the woman to be examined and provided her with water and snacks when she came out of the doctor’s room. Ms Rafe’ah left the polyclinic only after the woman had contacted a close relative to pick her up and was assured that she was in the safe hands of the medical staff.

The woman was very appreciative of Ms Rafe’ah’s selfless act of care. She was grateful that Ms Rafe’ah took the time and effort to accompany her to the polyclinic and making sure she was quickly attended to.

Siti receiving the Caring Commuter Award 2020 from Minister of Transport Ong Ye Kung at National Kindness Award - Transport Gold 2020 held on 27 Jan 2021.

Photo: Ministry of Transport

The Caring Commuter Award recognises commuters who have demonstrated acts of care to others in need during their daily commute on public transport.

Jointly launched by the Public Transport Council and Singapore Kindness Movement in 2019, the award is presented as part of the Caring SG Commuters movement.