Mr Ryan Ch’ng Wei Han manages a Telegram channel that provides updates on the National University of Singapore’s (NUS) internal shuttle bus service. On the evening of 14 October 2020, Mr Ch’ng was heading out of the NUS campus when he received notifications that train services along the Circle Line was disrupted. Knowing that NUS students returning to campus could be affected, he decided to use his Telegram channel to broadcast the latest updates on the disruption and advise on alternative bus routes to NUS.

At Kent Ridge MRT Station, he noticed that many commuters were waiting at the bus stop for bus bridging services towards Labrador Park MRT Station. He recognised that some of these commuters could be waiting at the wrong bus stop, and he proactively approached and guided these commuters to the correct bus stop for bus bridging services towards Jurong East and Buona Vista.

Mr Ch’ng’s initiative had allowed commuters to continue their journeys during a major train service disruption.  

Ryan receiving the Caring Commuter Award 2020 from Minister of Transport Ong Ye Kung at National Kindness Award - Transport Gold 2020 held on 27 Jan 2021.

Photo: Ministry of Transport

The Caring Commuter Award recognises commuters who have demonstrated acts of care to others in need during their daily commute on public transport.

Jointly launched by the Public Transport Council and Singapore Kindness Movement in 2019, the award is presented as part of the Caring SG Commuters movement.